Política de envío
Last updated: August 27, 2026
Thank you for shopping with La Passion Parfums. We carefully prepare and package every order to ensure your fragrance arrives safely and in excellent condition.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times do not include weekends or statutory holidays. During product launches, holidays, promotions, or periods of high order volume, additional processing time may be required.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Within Canada
La Passion Parfums currently ships to eligible addresses within Canada.
Shipping rates and available delivery options are calculated and displayed at checkout based on the destination, package, and available carrier services.
Estimated delivery times shown at checkout begin after the order has been processed and are estimates rather than guaranteed delivery dates.
Fragrance Shipping Restrictions
Perfumes containing alcohol may be classified as regulated or dangerous goods for transportation purposes.
Because of these restrictions, certain shipping methods, destinations, expedited services, air transportation, or international delivery options may not be available for fragrance products.
La Passion Parfums reserves the right to change the shipping method or cancel and refund an order if the selected destination cannot legally or safely be serviced.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Delivery & Tracking
Where tracking is provided, customers are responsible for monitoring the shipment using the tracking information supplied.
Carrier delivery estimates may be affected by weather, transportation disruptions, holidays, remote destinations, or other circumstances outside our reasonable control.
Lost or Delayed Packages
If your tracking information indicates an unusual delay or your package appears to be lost in transit, please contact us so that we can review the shipment and, where appropriate, assist with a carrier investigation.
A carrier delay does not automatically mean that a shipment has been lost.
Damaged Packages
If your fragrance arrives damaged, broken, leaking, defective, or with an incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photographs of the shipping package
- Photographs of the damaged or incorrect product
- A brief description of the issue
We will review the claim and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.
Unclaimed or Returned Packages
If a shipment is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be shipped again, where permitted by law.
International Shipping
International shipping may be offered only to destinations and through carriers that permit the transportation of fragrance products.
Availability, shipping costs, customs requirements, taxes, duties, and delivery restrictions may vary by destination.
International shipping availability displayed at checkout does not override carrier or dangerous-goods transportation restrictions.
Contact
For questions regarding an order or shipment, please contact:
La Passion Parfums
Operated by Francisco Javier Toral Álvarez
Québec, Canada
lapassionparfums.com
Email: [tu correo comercial]
L’essence d’une passion.